Operations Center 2017-07-12T17:03:37+00:00

Warning! Downed Power Lines Are Extremely Dangerous!

DO NOT approach, touch or attempt to move downed power lines or items that have fallen on them as these are extremely dangerous situations. Please report all downed lines immediately by calling OREMC’s 24 hour Emergency line @ 1.800.262.5131 or 911.

Technology At Work

It is our mission to deliver affordable and reliable service to all of our members. However, despite our best efforts, you may eventually experience an interruption in service. Though we work hard to reduce the likelihood of an outage occurring, it is not within reason to believe we can eliminate the probability. When an outage does occur, we often have hundreds or even thousands of customers calling in simultaneously to report outages. Obviously, we simply do not have the man-power to handle all these calls at once. So, in order to better serve you, we maintain what is know as an Interactive Voice Response System (IVR). Our IVR has the ability to handle thousands of calls, and gives us more accurate information to better serve you. Just to the right is a quick and efficient way to report your outage.

View Current Outages
Hurricane Tracker

Reporting Your Outage

  • Check Your Breakers. Checking your panel box is always the first place to look but be careful, there is often a reason for the breaker to be in the tripped state.
  • Call Okefenoke REMC @ 1.800.262.5131
  • Press “1” for our outage system. Having your account number handy will speed up the process.
  • If your phone number is recognized by our system, the system will automatically record your service location and report the outage. If your phone number is not recognized, you will given additional voice prompts or you may be directed to the next available customer service representative.

About Your Distribution System

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Sq. Mile Service Footprint
Power Restoration & Prioritization
Our Footprint

Power Outage Common Causes

There are many different reasons why an outage may occur, but the majority of non-company power interferences come from fallen trees and branches during storms. Having a well-maintained right-of-way decreases these types of outages. Therefore your EMC has an ongoing plan that keeps your power lines free of limbs and tall growing brush. Please help your EMC by allowing this necessary tree trimming on your property. If you are in the planting mood, try to plant new trees well away from power lines (at least 30 feet) to avoid problems in the future.

Unfortunately, there is not much that can be done to decrease the number of outages caused by nature, vehicle/equipment accidents or fires. Customers can help with what we call “customer problem” outages. These are outages on the consumer side of the meter, meaning that a check of the circuit breaker most likely will fix the problem. An outage summary of 2015 year end is featured below.

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Lightning
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Power Supply
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Trees
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Planned
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Customer Related
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Unknown

Call Before You Dig!811

Simply call 8-1-1 before you dig whether you are a professional excavator or a do-it-yourself homeowner.

  • The service is free
  • Usually completed in less than 48 hours
  • Helps keep you and your property safe
  • It is the law

One easy phone call to 811 quickly and easily begins the process of getting underground utility lines marked. Local One Call Centerpersonnel will then notify affected utility companies who will mark underground lines for free. Knowing where underground utility lines are buried before each digging project will help protect you from injury, expense and penalties.

Georgia 811
Florida 811

Hurricane Irma

Assessing the damage. A lineman's perspective